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Claims & Fees
Why have I been charged processing fees?

We would impose administrative or processing costs if there were any problems with your rental. You might feel that you were charged unfairly. However, here are some explanations for why we charge you for that, as well as specific difficulties that generally result in a processing charge fee:

1. Traffic or parking charge

We will contact the traffic authority if a speed or toll-road camera catches you or commits another traffic offense. Once we get you, the management will charge you an administration fee. This covers the cost of informing the control and processing related documents. It's important to be aware that the management will charge the maximum allowable amount for the claim.

2. Damages to the car

If the car gets damaged during your rental, you will likely pay an admin charge on top of any repair costs. This is usually called an ‘immobilization’ charge. It covers the costs to the rental company of the car being off the road and unable to be rented out while being repaired.

3. Missing fuel

Our fuel policy is ‘full to full’; if you return the car without filling the tank back up, we will charge you for the missing fuel. The Extra fee would also likely be a charge to cover the cost of an employee filling the tank. The minimum fee is myr5.00

4. Processing fee or admin fee

Processing or administrative fees will be assessed based on the specific circumstances of each case. The minimum fee for any issue is MYR 5.00, with fees potentially reaching up to 10% of the total claim or case amount.

 

 

S
Sophia
on 07/09/2023
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